Frequently Asked Questions(FAQ's)
How to make sure my personalised gift will look the best?
To make sure that your personalised gifts looks the best, try to provide us with good quality content. If your personalised gift item includes an image, provide us with a good quality photograph. Make sure that the content is clear and concise, and that your message is powerful. We take care of simple editing, and also write fresh content if needed.
For the images, front shots with fully visible faces are the best. Images taken from a good camera are always better than screenshots. Our personalised gifts are a hit in Melbourne, provided we receive good-quality images.
What payment options do you accept?
We accept most digital payment methods for personalised gifts bought online in Australia. You can pay us using Visa, Mastercard or Paypal. However, we do not accept payments made through American Express. Feel free to call us regarding any issues related to payment.
Can I customise my personalised gift box?
You can certainly customise your personalised gift boxes for delivery in Melbourne and throughout Australia. Although we have a huge range of pre-selected gift boxes, you can always alter the content of these gift sets. Select all the content and items you want to include in your gift box, and customise it the way you like. We will deliver exactly what you want to your recipient.
How will a personalised gift box be packaged and wrapped?
Our personalised gift boxes in Australia have the option of packing and wrapping. All our gift boxes are carefully packed using safe and secure packaging material. The packaging material is 100% home compostable, which is great for the environment as well. The gift boxes are stamped as well.
For personalised gift boxes in Australia charged over $50, we also offer free gift wrapping. You can select this option during checkout, and also include a gift postcard. You can also write a personalised note for your loved one(s).
Will I get to see my personalised gifts design before it gets made?
Yes, we provide all our customers to see their personalised gifts online throughout Australia. We send you the exact design of your personalised gift for approval through email and phone. Please check your spam or junk mail if there is no email from us in your inbox. You get three days to respond to the approval, after which the personalised gift order for online delivery in Australia is automatically processed.
Can I cancel or return a personalised gift online?
A lot of effort and hard work goes into creating personalised gift items through online requests in Australia. Our team works on every request as mentioned by the customer, so we would advise you to think thoroughly before placing the final order. Once you place the order, we are unable to cancel or return the item.
Do you offer same-day delivery?
Because of Covid-19, we are facing delivery delays for personalised gifts in Melbourne as well as all around Australia. So, we cannot guarantee same-day delivery. Although we try our best to deliver products on the same day. We will let you know whether same-day delivery is possible or not for your chosen product.
How do I track my gift box?
For all gift items including personalised gift boxes in Australia, we provide a tracking link after your product is out for delivery. You receive this tracking link via email once your order is out. You can track the exact location as long as this link is live, which is till the time you receive the order. Once the order is delivered, you will again get a notification.
What are some great personalised gift ideas?
Prestige Gifts offers hundreds of personalised gift ideas, so we would suggest you explore the website well, browsing through each category. Some popular personalised gift ideas in Melbourne and in Australia are sweets, toiletries and fun activity items. You can also choose from a range of photo frames, cups, T-shirts, pen stands, showpieces or purses – to name a few.
My recipient received a gift box with damaged or the wrong products, what do I do?
If your recipient received a damaged or wrong personalised gift box anywhere in Australia, we sincerely apologise. Although we do our best to maintain 100% accuracy and 0% damage, a rare mishap is inevitable. In such cases, we always offer immediate refunds or replacements.
Just take a photo of the damaged or incorrect gift and send it to us as soon as possible. The quicker you get in touch with our team regarding this, the quicker we process your return or refund. If you delay it for multiple weeks, we cannot guarantee a replacement or refund.