Our personalised gift boxes in Australia have the option of packing and wrapping. All our gift boxes are carefully packed using safe and secure packaging material. The packaging material is 100% home compostable, which is great for the environment as well. 

. You can select this option during checkout, and also include a gift postcard. You can also write a personalised note for your loved one(s).   

Yes, we provide all our customers to see their personalised gifts online throughout Australia. We send you the exact design of your personalised gift for approval through email and phone. Please check your spam or junk mail if there is no email from us in your inbox. You get three days to respond to the approval, after which the personalised gift order for online delivery in Australia is automatically processed.  

A lot of effort and hard work goes into creating personalised gift items through online requests in Australia. Our team works on every request as mentioned by the customer, so we would advise you to think thoroughly before placing the final order. Once you place the order, we are unable to cancel or return the item.  

For all gift items including personalised gift boxes in Australia, we provide a tracking link after your product is out for delivery. You receive this tracking link via email once your order is out. You can track the exact location as long as this link is live, which is till the time you receive the order. Once the order is delivered, you will again get a notification.

Prestige Gifts offers hundreds of personalised gift ideas, so we would suggest you explore the website well, browsing through each category. Some popular personalised gift ideas in Melbourne and in Australia are sweets, toiletries and fun activity items. You can also choose from a range of photo frames, cups, T-shirts, pen stands, showpieces or purses – to name a few.

If your recipient received a damaged or wrong personalised gift box anywhere in Australia, we sincerely apologise. Although we do our best to maintain 100% accuracy and 0% damage, a rare mishap is inevitable. In such cases, we always offer immediate refunds or replacements.  

Just take a photo of the damaged or incorrect gift and send it to us as soon as possible. The quicker you get in touch with our team regarding this, the quicker we process your return or refund. If you delay it for multiple weeks, we cannot guarantee a replacement or refund.